Responsible Gaming with rm35
Rm35 believes that online entertainment should remain a fun, controlled activity that does not interfere with daily life. This page provides guides, self-control tools, and support resources to help you play healthily and wisely.
Rm35's Commitment to Responsible Gaming
As an online entertainment platform operating in Malaysia, rm35 takes seriously its responsibility to ensure a safe and controlled gaming experience for all users. We see responsible gaming not merely as an obligation, but as a core value that shapes how we design our platform and engage with our users.
Rm35 provides a range of tools and guidance to help you manage your gaming activity wisely. We are also committed to identifying risky usage patterns and offering timely support before issues escalate.
It's important to remember that online gaming is for entertainment purposes. While winning is possible, it should never be treated as a source of income or a solution to financial problems. Only play with money you can afford to lose without affecting your essential needs and responsibilities.
Recognise the Signs of Risky Behaviour
Recognising early warning signs is an important first step in avoiding problem gambling. Here are some signals to watch for in yourself or someone you care about:
Borrowing money to play, ignoring bills, or using funds meant for daily necessities to make deposits.
Playing longer than planned, neglecting work, family, or sleep just to keep going.
Feeling anxious, irritable, or stressed when not playing, or playing as a way to escape from problems.
Lying to family or friends about how much money or time you have spent playing.
If you identify any of the signs above in yourself, we encourage you to use the self-control tools available on the rm35 platform or seek professional support.
How to Set Smart Time and Budget Limits
One of the most effective ways to stay in control is to set clear limits before you start playing. rm35 encourages all users to practise the following disciplines:
- Set a daily or weekly budget limit in MYR that you can genuinely afford to lose, and stick to that limit even when you're on a winning streak.
- Set your playing time limits before opening the platform. Set reminders or alarms to help you stop at your intended time.
- Avoid chasing losses. Game outcomes are random, and chasing losses will more often than not lead to even greater ones.
- Don't play when you're stressed or while under the influence of alcohol. Decisions made in an emotionally unstable state are rarely sound ones.
- Review your account statements regularly to track your spending patterns and keep them within the range you've planned.
Available Self-Control Tools
Rm35 provides several self-control mechanisms to help users manage their gaming experience. You can contact our support team to activate the following options:
Set a maximum daily, weekly, or monthly deposit amount in MYR to keep your spending in check.
Request a temporary cooling-off period of a few days or weeks to give yourself a break from gaming activity.
The self-exclusion option lets you block access to your account for an extended period whenever you need it.
To activate any of the control tools above, contact the rm35 support team by email at [email protected]. Requests will be processed promptly.
Minor Protection
Rm35 has a strict policy: this platform is for users aged 18 and above only. We take this responsibility seriously and encourage parents and guardians to take the following steps to protect their children:
- Never share your rm35 account password or login details with anyone, including younger family members.
- Log out of your account after every session, especially on shared devices.
- Use parental control software on devices accessible to children to block access to gambling websites.
- Have open conversations with your children about the risks of online gambling and the importance of playing responsibly when they are older.
If you suspect that someone under the age of 18 has accessed or registered on the rm35 platform, please contact our support team immediately so that appropriate action can be taken.
Life Balance and Seeking Professional Help
Online gaming should be just a small part of a balanced life, not the main focus. rm35 encourages you to:
- Prioritising social relationships, health, work, and family responsibilities above gaming activity.
- Engage in other leisure activities and hobbies outside the platform as a way to relax and have fun.
- Talk to someone you trust, such as a family member or friend, if you feel that gaming is starting to affect your life.
If you or someone you know is struggling with a gambling problem, don't hesitate to reach out for professional support. Counsellors and mental health professionals can help you develop strategies to manage and overcome gambling dependency.
The rm35 support team is also ready to listen and refer you to the right resources. Reach us by email at [email protected] or visit the FAQ for more information on the support options available.
We're Always Here for You
Rm35 is committed to supporting your gaming journey in a healthy and responsible way. If you need assistance or further information, our team is ready to help.