Rm35 Privacy Policy
This document explains how rm35 collects, uses, stores, and protects the personal information of users registered on our platform. Your privacy is our priority.
Last updated: 2026. This policy applies to all users of the rm35.net platform in Malaysia.
What Information Do We Collect?
When you register and use the rm35 platform, we collect several categories of information to support the safe and effective operation of our services.
Account information includes your full name, email address, phone number, date of birth, and username provided during registration. This information is required to verify your identity and manage your account.
Payment information including deposit and withdrawal transaction details in MYR, payment methods used such as local e-wallets, and financial statement records in your account. We do not store full card numbers — payment data is handled through secure payment provider systems.
Device and browser information collected automatically, including IP address, browser type, operating system, device model, and access logs. This information helps us detect suspicious activity and keep your account secure.
Usage data such as pages visited, session duration, game preferences, and betting patterns — used to improve the user experience and personalise platform content.
How Is This Information Used?
Rm35 uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes of data use are as follows:
- Account management: Verifying user identity, processing registrations, and enabling secure access to the platform.
- Transaction processing: Managing deposits, withdrawals, and bonus payments in MYR accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorized access, or use that violates our terms of service.
- Service communications: Sending account-related notifications, terms updates, or important security alerts.
- Platform improvements: Analysing aggregated usage patterns to improve functionality, interface design, and the overall user experience.
- Legal compliance: To meet reporting or investigation requirements mandated by the relevant Malaysian authorities.
Rm35 will not use your data for third-party advertising or sell your personal information to any outside party for commercial gain.
Cookies & Session Tracking
The rm35 platform uses cookies and similar tracking technologies to enhance the user experience and maintain session security.
Session cookies used to maintain your login status while using the platform, eliminating the need to log in repeatedly within the same session.
Preference cookies stores your language settings, display preferences, and navigation choices to ensure a consistent experience every time you access the platform.
Analytics cookies collects anonymised usage data to help the rm35 team understand how users interact with the platform and identify areas for improvement.
You can control or delete cookies through your browser settings at any time. However, disabling session cookies may affect certain platform functions, such as the login process and transaction verification.
Data Storage, Security, and Third Parties
Storage and Security
All rm35 user data is stored on servers protected by SSL encryption and strict technical security measures. Access to personal data is restricted to staff who require it for legitimate operational purposes.
Active account data is retained for as long as your account remains active. Following account closure, certain records may be kept for the period required by law or internal audit requirements. rm35 follows a systematic data deletion policy once the designated retention period has expired.
Third-Party Sharing
Rm35 does not sell or share users' personal information with third parties for commercial purposes. However, data may be shared in the following limited circumstances:
- Payment service providers: To securely process your MYR transactions through trusted local payment providers.
- Legal requirements: When required by court order, Malaysian government regulations, or a lawful investigation by the relevant authorities.
- Platform protection: To detect and prevent fraud, in partnership with technical security service providers bound by strict confidentiality agreements.
All third parties involved in processing rm35 user data are required to uphold data protection standards equivalent to or higher than our own.
User Rights and How to Contact Us
Your Rights as a User
As a registered rm35 user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting customer support.
- Right to deletion: You may request the deletion of your account and personal data, subject to applicable legal retention requirements. Deletion requests will be processed within a reasonable timeframe.
- Right to restrict processing: You may request that we limit how your data is used in certain circumstances involving disputes or reviews.
Policy Updates & How to Contact Us
Rm35 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, applicable laws, or operational requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes constitutes acceptance of the updated policy.
For enquiries regarding your data privacy, or to exercise any of the rights listed above, please contact the rm35 support team by email at: [email protected]
Additional information about the platform is available on the FAQ us, and for full terms of use, please refer to the Terms & Conditions.
Have Questions About Your Data Privacy?
The rm35 team is here to help. Visit our FAQ page for quick answers, or log in to your account to manage your privacy settings directly.